劍橋商務英語口試全真試題

劍橋商務英語口試全真試題

　　Phase II CARD

　　A: WHAT IS IMPORTANT WHEN

　　Planning a presentation

　　 Finding out about the audience

　　 Researching the topic

　　B: WHAT IS IMPORTANT WHEN…?

　　Aiming to improve customer service

　　 Staff training

　　 Customer satisfaction

　　C: WHAT IS IMPORTANT WHEN …

　　 Managing a project

　　 Encouraging teamwork

　　 Keeping to schedule Phase III Card

　　Programme for New Staff

　　The manufacturing company you work for would like to introduce a full programme of training for new staff.

　　You have been asked to help prepare the programme.

　　Discuss the situation together, and decide:

　　 What should be covered by the training programme

　　 How else new staff can be helped to settle into their jobs as quickly as possible

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