商務英語情景對話：退貨
導語：如果你是在國外買東西要退貨，關于退貨的商務英語情景對話就用得上了。以下是cnfla小編為您收集整理的，歡迎閱讀!
關于退貨的商務英語情景對話：
A: Excuse me...
B: Yes, sir. How may I be of service?
A: I would like to return this item... Are refunds allowed?
B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
A: No, no... It was just the wrong size.
B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.
A: No. I would rather just return it.
B: Sure, no problem. Do you happen to have the receipt?
A: Yeah, right here.
B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
A: No, thank you.
B: You're welcome. Have a nice day!
打擾一下...
是的,先生,需要什么服務嗎?
我想把這個東西推掉...可以退款嗎?
當然可以.顧客總是對的,我們隨時為您服務.為什么要退掉?您對我們的產品和服務有什么問題嗎?
不,不是的...只是大小不合適.
那你想調換一下還是要退款?我想我能幫你找到合適的尺寸.
不用了.我還是想退掉.
當然可以,沒問題.你帶收據了嗎?
帶了,在這兒...
好的.,請等一下.給您,請在這里簽字.這是你的退款.還有什么需要我幫忙的?
沒有了,謝謝你.
別客氣.祝你一天都開心!
refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返還款;償還金額
a tax refund 稅金退款
to claim/demand/receive a refund 要求/接受退款
If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽擱達到或超過 12 小時,你會得到旅費全額退款.
as opposed to:used to make a contrast between two things (表示對比)而,相對于
200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人.
This exercise develops suppleness as opposed to(= rather than)strength. 這項鍛煉不是增強力量,而是增強韌性的.
receipt:a piece of paper that shows that goods or services have been paid for 收據;收條 countable ~ (for sth)
Can I have a receipt, please? 請給我開個收據,好嗎?
to make out(= write)a receipt 寫收據
想要學習更多的商務英語情景對話，可以關注洛基英語官網每天的資料更新哦。當然，如果你基礎比較好的話自學也會更快見效，如果你的基礎不算好，小編建議你可以參加洛基在線英語培訓課程，現在還有免費課福利哦。
A：能告訴我什么原因嗎?
B：對不起，我示能隨意泄露情報。
4、
A： We’d like a chance to bid on this business.
B： We’ll be taking quotations next month .
A： Will you let us have the specifications ?
B： Sure ，just drop in my office some time and pick them up .
A：我們希望能有機會投標這筆生意。
B：我們將在下個月接受報價。
A：規格說明書可以給我們嗎。
B：沒問題，什么時候到我辦公室來拿都可以。
5、
A： Can you tell me why our bid was not accepted?
B： I think you were a little too high on some of the items .
A： On which ones ?
B： You’re perfectly welcome to inspect the winning bid .
A：請告訴我為什么我們沒有得標好嗎?
B：我想你們有幾個項目的價格高了一點。
A：哪幾個品目呢，
B：我們很歡迎你來查閱得標者。
6、
A： I have a question about this quotation you submitted .
B： What is it ?
A： The third item has been omitted .
B： Oh ，yes .we don’t carry that item anymore .
A：你提出的報價我有問題。
B：什么呢?
A：第三項目漏掉了。
B：哦，是的，那一項目我們不再賣了。
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